Privacy Policy

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Device Information

• Collected: Web browser version, IP address, time zone, cookie information, pages viewed, search terms, and how you interact with the Site.
• Purpose: To load the Site accurately for you and to perform analytics to optimise our Site.
• Source: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Order Information

• Collected: Name, billing address, shipping address, payment information, email address, and phone number.
• Purpose: To provide products or services to you, process your payment, arrange shipping, provide invoices and order confirmations, and screen orders for potential risk or fraud.
• Source: Collected from you directly.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you. We use third-party payment and shipping processors to handle orders.

SMS Marketing

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

Lawful Basis

Pursuant to the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information under the following lawful bases: your consent; the performance of the contract between you and the Site; compliance with our legal obligations; to protect your vital interests; to perform a task carried out in the public interest; and for our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

Cookies

A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.