Returns & Warranty

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

How to Make a Claim

If your order arrives faulty, damaged, incomplete or not as described, contact us at support@mikado.supply with your order number and photos of the issue. We will tell you the next steps, including whether we will repair, replace or refund the item, and who pays any return freight.

Change-of-Mind Returns

In addition to your statutory rights, we accept change-of-mind returns within 30 days of delivery for unused items in their original packaging and condition, with proof of purchase. Return postage is for your account, and refunds are made to your original payment method once the item is received and inspected.

The following are not eligible for change-of-mind returns: items with a hygiene seal removed, made-to-order or personalised items, pre-ordered items (see below), and software.

Pre-Orders

Pre-ordered items are made to order and are clearly marked with a ship-by window on the product page. You may cancel a pre-order at any time before the item is dispatched for a full refund. Once dispatched, pre-ordered items are subject to the consumer guarantees above and the change-of-mind terms above.

Refunds

Approved refunds are issued to your original payment method and may take up to 10 business days to appear, depending on your bank or card provider. Refunds include delivery charges where the order was faulty, incomplete or not as described.

Contact

Questions about this policy should be sent to us at support@mikado.supply.